Return and refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return policy

✔ Accepted within: 30 days from receipt
✔ Return method: By post
✔ Return label:

Will be included in the box for damaged products

Customer is responsible for return costs in case of change of mind

✔ Condition of product: Must be new, unused, unworn, with labels and original packaging
✔ Restocking fee: No
✔ Reasons for return & charges:

Defective - No charges

Remorse (change of mind) - No charge

How to Request a Return

To organise a return, contact us at support@neuvesta.com. If your return is accepted, we will send you a return label and instructions on the procedure. Items returned without prior request will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon receipt. If the item is damaged, defective or incorrect, please contact us immediately so we can assess and resolve the problem.

Non-returnable items

Some items cannot be returned, including:

Perishable products (e.g.: food, flowers, plants)

Custom or personalised products

Health and personal care products